VIP members who maintain an active subscription and have accumulated points are eligible to use this program.
This program is administered through a third-party company called Hinda Incentives.
1. How can participants check their points?
VIP Members can view their earned rewards points in their back-offices. A VIP Members available points balance will also appear at the top of the navigation bar on the VIP Rewards website. For detailed point activity:
- Go to "My Account"
- Scroll to the bottom and click "Transaction History"
- This section shows points awarded, redeemed, adjusted, and the current balance.
2. How can VIP Members check the status of their order?
- Order status is available under:
- "My Account" > "Transaction History"
- Orders will be marked as:
- Shipped – Already shipped or in transit.
- In Process – Received and currently being processed.
- For UPS shipments, a direct tracking link is provided.
3. How long does it take for orders to ship?
- U.S. Orders: In-stock items ship within 24–48 hours from the warehouse.
- International Orders: Ship in-country and typically take 2–4 weeks for delivery.
4. Who should VIP Members contact for order issues or returns?
VIP Members can contact the Award Headquarters:
- Phone: 844-522-8035 (Mon–Fri, 8:30 AM – 5:00 PM ET)
- Email: expresssupport@awardcenter.com
- All email inquiries are answered within one business day.
5. How can participants search for specific items in the catalog?
- Use the "Keyword" search feature in the catalog:
- Click "Advanced Search" on the left side of the catalog page.
- Filter by point range, manufacturer, or catalog number.
6. What should participants do if an item arrives damaged?
- Please inspect items immediately upon receipt.
- If damaged, contact Award Headquarters within 24 hours.
- Provide photos of the damaged item and the outer shipping carton.
7. Are there any refunds once an order is processed?
No, all sales are final.