What is a chargeback?
A chargeback occurs when you dispute a charge with your bank or credit card issuer, which may result in the reversal of the transaction.
Should I contact ZiNRAi before filing a chargeback?
Yes. Before initiating a chargeback, we strongly encourage you to contact our support team at support@zinrai.com.
Please provide your order number, transaction date, and the reason for the dispute. We are committed to resolving issues quickly and fairly.
What are valid reasons for a chargeback?
Chargebacks should only be filed in valid cases, such as:
- Unauthorized transactions
- Non-receipt of goods or services
- Services not rendered
What happens if I file a chargeback?
- Your account may be suspended immediately during the review.
- If multiple chargebacks are filed on the same account, we reserve the right to terminate the account permanently.
- We may dispute unwarranted chargebacks by providing evidence to your bank.
What about fraud alerts or bank inquiries?
These may be treated similarly to chargebacks and can also result in account suspension or investigation.